RETURN AND REFUND POLICY

Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our return and refund policy below.

Returns

1. Eligibility: Returns are accepted within 30 days of receiving your order. To be eligible for a return, the items must be unused, in their original packaging, and in the same condition as when you received them.

2. Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns on opened or used bath products, including soaps, candles, and other similar items.

3. Return Process:

• Contact Us: Before returning an item, please contact our customer service team at peaksandglaciersbathco@gmail.com to request a return authorization.
• Packaging: Pack the item securely in its original packaging and include a copy of your receipt or proof of purchase.
• Shipping: Ship the return to the address provided by our customer service team. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

4. Refunds:

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

Exchanges

• Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Defective or Incorrect Items

• Reporting: If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs.
• Resolution: We will either replace the item or issue a full refund, including shipping costs, based on your preference.

Contact Us

If you have any questions or need assistance with your return or refund, please reach out to our customer service team at peaksandglaciersbathco@gmail.com

We appreciate your understanding and support. Thank you for choosing Peaks & Glaciers for your bath and body needs!